Conversation between customer and employee.
Are you leveraging AI to automate sales tasks?
Discover our new groundbreaking AI-powered call transcription service.
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Det gør ScriptIQ for dig
AI transcription – detailed solution description
AI transcription automatically records all sales calls and converts them into structured, searchable, and analyzable text. This data is integrated directly into CRM and sales management systems, from which automated actions can be triggered.
Practical features tailored for sales:
- Automatic CRM integration:
The AI automatically identifies relevant information such as customer needs, interests, and objections, and instantly updates the CRM system. - Automatic follow-up communication:
After each sales call, the AI automatically generates a personalized follow-up email summarizing the conversation and including relevant product details. - Automatic lead and pipeline management:
New prospects or opportunities are automatically identified from the conversation content and immediately created in the CRM. - Automated training and on-boarding:
Transcriptions of exemplary conversations are used for training and coaching both new and existing sales representatives.
Increased sales conversion
- Better follow-up and CRM integration result in more closed deals.
- Clear insight into customer needs enables more targeted and effective communication.
Efficient follow-up and administration
- Reduces administrative time through automatic CRM updates.
- Greater precision in pipeline management, saving time on unnecessary follow-ups.
Improved market insights
- AI analysis provides clear insights into market trends, customer preferences, and objections.
- Ability to anticipate customer needs and tailor offers and campaigns accordingly.
Faster on-boarding and training
- Automatic generation of training materials from real conversations ensures effective and relevant onboarding.
- Continuous feedback and automated coaching continuously improve sales performance.
Stronger customer experience
- Faster and more accurate follow-up increases customer satisfaction.
- Personalized and relevant communication strengthens the customer experience and relationship.
Example 1 – Automatic follow-up after a call
- The sales representative ends a call with a potential customer.
- The AI automatically generates an email summarizing the agreements and includes relevant product brochures and links.
Example 2 – CRM and pipeline automation
- During the conversation, the customer mentions specific needs or products.
- The AI automatically records this in the CRM system, categorizes the customer, and creates tasks or next steps.
Example 3 – Training and on-boarding
- The AI selects exemplary sales calls and generates automatic training materials for new employees.
- Real-time coaching during calls provides new sales representatives with guidance based on previously successful conversations.
ROI and financial benefits
- Improved conversion rate through effective follow-up (often a 10–20% increase).
- Freed-up administrative time that can be used for direct sales activities.
- Lower onboarding costs through faster and more efficient training of new employees.
- Increased customer lifetime value (CLV) through better and more targeted customer communication.