Customer Experience
Bring your customer service to the next level
In a consolidated market, customer experience and customer service are becoming increasingly critical to business survival. With the right tools, you can empower your employees with the motivation and capabilities needed to take your service to the next level.
Build a call center that responds faster and keeps customers happier
A call center should better meet your customers’ needs, make internal collaboration easier, and ensure operations run quickly and smoothly.
Our solutions - featuring automatic call distribution, interactive voice response, and skill-based routing, combined with role-based tools for employees - connect customers with the right agents faster and more efficiently.
Record calls and train employees with Voice Recording
Let customers reach out through social media
Communication habits are changing, and the younger the customer, the stronger the preference for digital and social media channels. As a result, the need for omnichannel solutions is growing - meaning the ability to manage customer enquiries from multiple channels in one place.
“Digital Channels” is Dstny’s first-generation tool designed to help employees communicate more effectively with customers. Through our ConnectMe softphone, employees can handle enquiries regardless of whether customers reach out via the website, Facebook Messenger, Instagram, X, or by phone.
Telephony and IT system integration
Our telephony solutions integrate easily with most business systems, including CRM, ERP, helpdesk platforms, as well as Microsoft Teams.
Integrations help simplify and automate workflows, make tasks easier for employees to handle, and enable faster, smoother, and higher-quality service for customers.