Get the same status in Teams and the telephony system

Do you recognize the situation where the telephony system shows that you are available, while Teams shows that you are in a meeting? What should your colleagues who want to reach you rely on? And what about customers?

If your status is synchronized and you are in a meeting, the customer is immediately informed that you are in a meeting and when you are expected to be available again. Your colleagues will no longer be in doubt either.

The Call2Teams Connect App and the display of correct status provide many advantages:

• When receiving calls, your customers get up-to-date information about your availability if you are not free
• The many relevant features for intelligent call routing are fully utilized. For example, a direct call to you can be immediately redirected to a relevant and available colleague when you are busy
• The receptionist always has a correct overview of all colleagues and can assist customers more quickly
• When you and your colleagues need each other, you can see the same activity status—regardless of which system you are using
• You and your colleagues never call or transfer calls in vain when activity status is shown correctly
• You avoid manually setting your status for activities already planned in Teams, such as video meetings
• Customers will experience better service, and you and your colleagues become more efficient in communication and collaboration while avoiding unnecessary misunderstandings and errors