Trades

You know that fast, reliable communication is essential - both when talking to new customers and when following up on ongoing jobs. With the right telephony system, you avoid chaos when multiple calls come in at once during peak times.

Imagine a burst pipe on a freezing winter day, or a power outage in an apartment complex, with many customers calling at the same time. With a call-back feature, your customers don’t have to wait in a queue or get frustrated. They’re automatically notified that you’ll call them back as soon as you’re available - bringing peace of mind to both sides of the line.

You can also integrate telephony with your job management system, so you see the customer’s name, address, and previous jobs before answering the call. That way, you can greet them with a “Hi Jens - are we due for a water heater inspection?” and come across as both personal and relevant, without wasting time.

ScriptIQ converts your customer calls into text, making it easy to keep track of agreements, tasks, and messages. Automatically structured and ready for use in your order management or booking system.