The right customer record is ready when the phone rings. You know who you’re speaking to and can view their details and history directly in your CRM. No manual searches, no guessing who’s calling and no repeated questions.
Dstny Link
From call to insight. In an instant.
When the phone rings, the customer’s details are already in front of you. Dstny Link connects your phone system directly to your CRM, automatically displaying relevant customer information on your screen.
No time wasted searching. No unnecessary switching between systems. Just faster customer service and better conversations, from the very first second.
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Six minutes you couldn’t spare.
It’s 10:14 a.m. A call comes in from an unknown number.
As the customer explains why they’re calling, the agent frantically searches the CRM. Tries two different spellings of the surname, stares at three almost identical contact records and makes an educated guess.
The call takes six minutes longer than it should.
The next call is already coming in, leaving the agent no time to record what was agreed.
Two days later, the same customer calls again. A different agent answers. There’s no record of the previous conversation. The same questions start all over again.
Feel the difference before, during and after every call.
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During the call
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After the call
The call duration, outcome and notes are saved to the right customer record straight away. There’s no need to enter the same information more than once. No duplicate work and no uncertainty about what was agreed.
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Over time
A CRM with a complete history of customer calls makes it easier to follow up, make better decisions and deliver a more consistent customer experience. Customers don’t have to repeat themselves, and your team always has the history they need at their fingertips.
Keep your CRM. Get more from it.
There’s no need to switch systems. Dstny Link connects your phone system and CRM - extending what you already have, without replacing it.
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Work the way you always have. Just smarter.
With Dstny Link, your team can work directly in your CRM or use it as a standalone app. However your team works, customer information and calling features are always at their fingertips.
A strong connection. With security at its core.
Dstny Link integrates directly with Dstny’s telephony platform, connecting your phone system and CRM. Built on European technology, the solution focuses on data security and protecting customer information.