Auto

For businesses in the automotive industry, effective communication is essential. A robust telephony system becomes the factor that transforms your customers’ experiences.

Choose a telephony system that doesn’t overwhelm your service department on the first day the snow falls - when many car owners call at the same time to book winter tire changes. With a call-back feature, you remove frustration and waiting time by automatically informing customers that you will return their call as soon as an agent is available.

Choose integration between telephony and your Dracar+ or Autovision system. This automatically triggers a screen pop with all relevant customer information before you answer the call. You can greet the customer by first name and ask whether the call is about a service check - because it’s already on your screen - or even suggest a vehicle change if the timing is right, before the customer brings it up themselves.

ScriptIQ converts customer phone calls into text and automatically analyzes and refines it into a structured final document. It can be used to optimize customer handling and automate communication, with or without integration to CRM and booking systems.

Create consistency at your locations by bringing telephony and networking together in one solution. Our solutions are designed to deliver value for car customers, for each individual employee, and across the entire organization. It simply has to work - both externally and internally.

And you can stop worrying about security. Let us, as the experts, handle Wi-Fi, telephony, and security, so you can focus on delivering great and compelling experiences to your customers.