Voice Recording

Overview of recorded conversations

What exactly was said during the call? The value lies in the details. Document all important discussions, consents, approvals, and agreements - even when they are made over the phone.

Document compliance with GDPR, MiFID II, and PCI DSS regulations.

Define recording rules for which calls should or should not be recorded automatically, as well as retention periods before recordings are deleted.

Supplement automatic recording with manual start and stop of call recordings. Evaluate and score recorded calls, making it easy to search for 1- or 5-star conversations that can be actively used for employee learning and training.

Control access to playback, deletion, and more through user, supervisor, and administrator permissions.

Product sheet

Feature list

	Basic user	Advanced user
Recording of inbound, outbound, and internal calls to and from a user using SIPREC APIs
Randomised or ad hoc call recording
Connect 3.0 mobile voice recording
Encrypted recordings using AES-256 as standard
Rule-based automatic deletion of recordings to ensure GDPR compliance
Define rules to specify calls that should not be recorded (CLI and phone number exclusion lists)
Define rules to specify calls that should be recorded based on call types, phone numbers, or call groups
Caller consent acceptance or rejection via DTMF during the call
Caller consent acceptance or rejection via the user desktop application
Select which users’ calls should be recorded
Automatic call recording of specific calls based on IVR selections and dialled numbers
Manual start and stop of recordings via the user desktop application to support PCI DSS compliance
Change log report detailing changes and deletions related to rules, user administration, and configuration
Audit log showing who played which call recordings and when
Real-time compliance overview displaying key metrics for improved monitoring and auditing, including calls with recording consent acceptance or rejection, deleted calls, and calls pending deletion
Support for GDPR compliance
Support for MiFID II compliance
Mobile-optimised application available via web browser across mobile devices
Search and playback of call recordings with options to download and forward via email
Access to a Business Insight dashboard displaying key indicators
Configurable scorecard for evaluating calls and users
Assign scores to recorded calls based on custom classifications
Flag call recordings for follow-up actions
Administrator access to all users’ call recordings
User access to their own call recordings
Management of retention periods (up to 7 years)

Overview of recorded conversations

Key benefits of Voice Recording

Feature list

Rules for call recording

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