Conversation between customer and employee.
Are you leveraging AI to automate transport operations?
Discover our new, groundbreaking AI-powered transcription service for calls.
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Det gør ScriptIQ for dig
Dstny’s AI-powered transcription service, ScriptIQ
ScriptIQ converts customer conversations into text and automatically analyses and refines it into structured, final documentation. It can be integrated into transport management systems, order modules, and customer service platforms, supporting automation and quality optimisation.
Practical features tailored for transport:
- Follow-up customer communication
AI automatically generates confirmations, status updates, and change notifications via email/SMS to customers. - Automatic updates of delivery information and orders
Changes to pickup locations, delivery times, and route plans are automatically updated in the order system based on phone conversations. - Internal logging and documentation
AI transcribes driver and customer conversations, making it easy to track decisions and agreements, especially in cases of errors, claims, or failed deliveries. - Pattern recognition and operational analysis
AI analyses conversation data to detect recurring issues (e.g., delays, communication breakdowns, customer complaints).
Potential benefits with ScriptIQ
More efficient operations and fewer errors
- Verbal agreements are documented automatically.
- Order changes made over the phone are instantly updated in the planning system.
Clear and timely customer communication
- Updates and changes are communicated quickly and accurately to customers.
- Increased transparency builds trust and higher customer satisfaction.
Stronger documentation and traceability
- Easy access to previous conversations and decisions reduces time spent on claims and disputes.
- Fewer misunderstandings and less reliance on “word against word” situations.
Insight into operational patterns and weaknesses
- AI identifies recurring challenges in delivery flows or communication.
- Supports optimisation of operations, training, and systems.
Easy on-boarding and employee support
- New dispatchers and customer service staff learn through realistic conversation examples.
- AI-assisted support increases accuracy and confidence in customer interactions.
Example 1 – Real-time order update
- A driver calls to report a delay or a change of route.
- AI registers the change, updates the order in the system, and notifies the customer automatically.
- A customer believes something different was agreed over the phone.
- AI retrieves and displays the conversation transcript, documenting the exact agreement.
- AI detects that many calls involve late-stage changes to delivery addresses.
- Operations adjust the route planning workflow and improve information collection during the booking process.
Financial benefits
- 20–30% reduction in errors and claims related to misunderstood agreements.
- Significant time savings in customer service and planning through automated communication.
- Increased customer satisfaction and lower churn due to accurate follow-up and delivery information.
- Improved resource utilisation and reduced operating costs.