During calls, customer data is automatically displayed on screen based on the phone number.
VoIPcube
Easy integration of telephony with many IT systems
Harvest the value
Unlock your company’s data
Put data to work where it creates value when employees are in dialogue with customers. When customers get in touch, Dstny VoIPcube automatically pops up a window on the screen with the most important information about the customer. Whether that information is stored in your company’s CRM system, ERP system, helpdesk system, or a combination of these.
Serve customers faster and more accurately, and reduce waiting queues
Let systems exchange data and reduce manual workflows
Get a complete activity overview of the customer, as calls are also automatically logged (applies to selected integrations)
Handle all communication, including calls, in a single system
Integration types
LookUp
The pop-up client displays data from relevant IT systems
LookUp+
The pop-up client displays data from relevant IT systems and includes action buttons
OpenUp
Opens relevant IT systems directly on the caller’s profile page
How does it work?
When an employee automatically has the relevant data ready as the call starts, the dialogue becomes more precise and relevant and is resolved faster - benefiting the customer, the employee, and any waiting queues.
