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Omnichannel

Connect with customers across every channel and touchpoint
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Dstny’s Digital Channels cover touchpoints across the customer’s digital journey

Digital Channels is Dstny’s omnichannel service. It handles calls and customer enquiries from the contact points and communication channels your customers prefer.

Digital Channels manages customer enquiries via, among other things, phone calls, web forms, messages, and chat from your company’s website, as well as messages on your social media company pages.

Employees handle all enquiries through the browser-based softphone ConnectMe. Enquiries are prioritised according to rules tailored to your company’s specific needs.

When an agent clicks on an enquiry in the queue, a customer overview screen can be displayed, enabling the agent to deliver the best possible service.

Digital Channels gives employees a unified view of enquiries across social media, web, and telephony.

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Be accessible on the channels where your customers are
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Allow customers to engage with you on their preferred channels
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Move between communication channels when it enhances the dialogue

Let's get in touch

Want to learn more about Omnichannel? Fill out the contact form to get in touch with our advisory team.
2026-04-23 10:26:24