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Conversation between customer and employee.
Are you leveraging AI to automate banking tasks?
Discover our new, groundbreaking AI-powered transcription service for calls.
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Det gør ScriptIQ for dig
Dstny’s AI-powered transcription service, ScriptIQ
ScriptIQ converts customer conversations into text and automatically analyses and refines it into structured, final documentation. It can be used in advisory systems, for compliance reporting, and in follow-up processes.
Practical features tailored for banks:
- Automated follow-up communication
AI generates customer emails with summaries, document links, and next steps, such as uploading payslips or providing signatures. - Automated advisory documentation
Key decisions, advice, and recommendations from the conversation are extracted and automatically recorded in the customer’s advisory file. - Compliance monitoring
AI monitors conversation content and flags potential regulatory breaches, for example, missing risk disclosures or sensitive data requiring special handling. - Performance and quality feedback
AI analyses advisory patterns, compares them with best practices, and suggests improvements in communication and information delivery.
Potential benefits with ScriptIQ
Stronger compliance and risk management
- Automatic and consistent documentation of advisory services ensures regulatory compliance.
- Potential regulatory breaches are identified early, reducing risk exposure.
Less administration – more advisory time
- Advisors are freed from heavy manual documentation and can focus on the customer experience.
- Faster case handling with fewer errors and misunderstandings.
Efficient and personalised follow-up
- Customers experience accurate, fast, and consistent communication.
- Automatic distribution of materials and to-do lists improves conversion on products such as loans, savings, and pensions.
Improved onboarding and advisor development
- New employees can train using realistic customer cases.
- AI coaching provides continuous feedback and promotes consistently high quality.
Data-driven business development
- Analysis of thousands of conversations can uncover new product needs, trends, and friction points in the advisory process.
Example 1 – Loan application
- The customer calls regarding a home purchase and discusses loan options.
- AI transcribes the conversation, creates an advisory note, and sends an email outlining the next steps, such as uploading documents and reviewing loan options.
Example 2 – Compliance analysis
- During the conversation, the advisor does not actively mention the risks associated with an investment.
- AI automatically flags the omission and notifies the advisor, allowing it to be corrected, and improved going forward.
Example 3 – Training and quality management
- AI compiles examples of excellent advisory conversations and uses them in on-boarding and training materials.
- At the same time, management gains insights into where advisors may need additional support.
Financial benefits
- Time savings on documentation and follow-up: up to 25–35%.
- Reduction in compliance-related errors and potential fines.
- Increased product conversion through better and more targeted follow-up.
- Lower training costs and faster performance ramp-up for new advisors.