Conversation between customer and employee.
Are you leveraging AI to automate tasks?
Discover our new, groundbreaking AI-powered transcription service for calls.
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Det gør ScriptIQ for dig
Dstny’s AI-powered transcription service, ScriptIQ
ScriptIQ converts customer conversations into text and automatically analyses and refines it into structured, final documentation. It can be used to optimize customer handling and automate communication, with or without integration into CRM and booking systems.
Practical features tailored for car dealerships:
- Automatic follow-up emails and campaign offers
After a call, emails are automatically generated with a thank-you message, offer materials, and follow-up content, such as relevant campaigns based on the customer’s interests. - Automatic CRM updates
AI extracts customer preferences (model, color, price range, trade-in vehicle) and automatically updates CRM records. - Booking of test drives and service appointments
Agreements made over the phone are automatically converted into calendar bookings, with confirmations sent to both the customer and the sales department. - Sales training tool
AI selects high-quality conversations to form the basis for training and feedback within the sales team. - Customer insights and sales analysis
AI identifies patterns in conversations—what triggers purchases, which barriers customers mention, and which campaigns perform best.
Potential benefits with ScriptIQ
More sales and fewer lost customers
- No leads are lost due to forgotten information or missing follow-up.
- Fast and accurate follow-up on inquiries builds trust and closes more deals.
Sharper sales analysis and campaign management
- Insights into customer needs and objections enable better campaigns and targeting.
- AI can suggest customer segments based on conversation trends.
Time savings and efficient operations
- Automatic booking and CRM updates save valuable working time.
- The AI sales assistant helps prioritise the right follow-ups.
Improved training and performance
- New salespeople learn quickly through relevant, real-life cases.
- Sales managers gain objective data for coaching and performance development.
Consistent and professional customer experience
- All customers receive follow-up and communication tailored to their needs and interests—regardless of which salesperson they speak to.
Example 1 – Automatic test drive booking
- A customer calls to book a test drive for an electric vehicle next week.
- AI automatically creates the calendar appointment, confirms the time with the customer, and sends a reminder.
- A customer asks about the difference between two models.
- After the call, AI sends an email with a comparison, pricing examples, and links to the models.
- AI identifies that customers frequently mention high prices as a reason for delaying a purchase.
- The sales manager immediately launches a campaign with attractive leasing offers.
Financial benefits
- Increased lead conversion by up to 15–20% through systematic follow-up.
- 25–40% time savings on booking, CRM updates, and follow-up activities.
- Faster onboarding leads to quicker performance from new employees.
- Reduced marketing waste through better segmentation and more targeted campaigns.