Conversation between customer and employee.
Are you leveraging AI to automate customer service and support tasks?
Discover our new groundbreaking AI-powered call transcription service.
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Det gør ScriptIQ for dig
AI transcription – detailed solution description
AI transcription automatically records all customer conversations and instantly converts them into structured, searchable data that integrates directly into support systems, knowledge bases, and ticketing tools.
Practical features tailored for customer service:
- Automatic creation of support tickets:
The AI automatically identifies the call type, issue, and priority, and creates a detailed ticket with all relevant information. - Automatic FAQ articles:
The AI continuously analyzes conversation data, identifies recurring questions and issues, and automatically updates the company’s FAQ and knowledge base. - Automatic customer follow-up via email/SMS:
The AI automatically sends a personalized follow-up email or SMS after customer contact, including a summary, proposed solution, and next steps. - Automatic quality assurance and employee training:
The AI analyzes conversations, provides employee feedback, and generates automated training recommendations based on individual performance.
Efficient and fast handling of customer inquiries
- Faster and more accurate ticket creation saves time and ensures effective issue resolution.
- Significantly reduces waiting time and case handling time.
Automated knowledge sharing and improved FAQ
- A continuously updated knowledge base and FAQ reduce the number of repeated customer inquiries.
- Ensures consistently high service quality.
Higher customer satisfaction
- Proactive and precise follow-up enhances the customer’s perception of professional and attentive service.
- Reduces customer frustration through clear and structured communication.
Faster on-boarding and improved employee training
- Automatic feedback and tailored training recommendations significantly reduce on-boarding time.
- Consistent quality across employees through continuous AI-based training.
Greater insight into customer needs
- AI analyses provide management with clear insights into the issues that matter most to customers, enabling proactive responses to customer needs and potential improvement areas.
Example 1 – Automatic ticket creation
- A customer calls with a specific technical issue.
- The AI automatically logs the customer’s problem and priority, and instantly creates a support ticket with all relevant details.
Example 2 – Automatic FAQ update
- The AI analyzes conversations and identifies a frequently recurring issue.
- An updated FAQ article is automatically generated and made immediately available to both employees and customers online.
Example 3 – Real-time employee assistance
- During a call, the AI automatically displays previous solutions to similar issues.
- The employee resolves the problem instantly, increasing customer satisfaction and improving workflow efficiency.
ROI and financial benefits
- Reduces support handling time by up to 20–30%, resulting in significant operational cost savings.
- Increased customer satisfaction leads to stronger loyalty and longer customer lifetime value.
- Lower employee training costs through faster onboarding and more efficient training.
- Fewer repeated customer inquiries save both costs and internal resources.