Conversation between customer and employee.
Are you leveraging AI to automate healthcare tasks?
Discover our new groundbreaking AI-powered call transcription service.
Det gør ScriptIQ for dig
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Dstny’s AI transcription service – ScriptIQ
ScriptIQ converts patient conversations into text, analyzes the content, and refines it into a structured final output. It can be used directly for medical record notes, appointment scheduling, patient communication, and administrative tasks – all in compliance with mandatory healthcare standards.
Practical features tailored for healthcare:
- Automatic medical record notes:
Conversations about symptoms, medication, referrals, and advice are converted into draft notes that can be easily reviewed and saved. - Appointment scheduling and confirmations:
The AI updates the calendar and sends confirmations and reminders to the patient. - Compliance and documentation:
Everything is documented in a structured and secure manner – with audit trails and access control. - Patient contact analysis:
The AI can identify patterns in inquiries – for example, increasing requests for flu vaccinations. - Training and quality assurance:
Use real conversations for training, and let the AI analyze communication style, tone, and level of information provided.
Potential benefits of ScriptIQ
Time savings and increased efficiency
- Medical records are updated automatically – reducing the need for manual note-taking afterward.
- Reception and staff spend less time on repeated questions and clarifications.
Improved documentation security and compliance
- The AI ensures nothing is overlooked and that documentation complies with medical record requirements and GDPR.
- Better traceability and audit capabilities throughout treatment processes.
Better and more reassuring patient communication
- Fast follow-up with confirmations and guidance provides reassurance.
- Fewer misunderstandings and higher patient satisfaction.
Stronger training and quality
- New employees can be trained in communication and documentation using real examples.
- Ongoing analysis improves service levels and collaboration within the clinic.
Example 1 – Call about prescription renewal
- The patient calls to request a prescription renewal.
- The AI generates a draft note, creates a task in the system, and sends a confirmation to the patient.
Example 2 – Advisory consultation
- The patient describes symptoms and receives guidance.
- The AI documents the conversation as part of the medical record and flags any required follow-up.
Example 3 – Analysis and planning
- The AI identifies an increase in inquiries about travel vaccinations.
- The clinic adjusts opening hours and online booking to accommodate the demand.
Financial benefits
- 25–40% less time spent on manual medical record documentation.
- Improved quality and security in documentation reduce the risk of complaints and errors.
- Better patient experience → higher retention and satisfaction.
- Reduced staff workload and faster on-boarding of new clinic personnel.