Conversation between customer and employee.
Are you leveraging AI to automate tasks and achieve better ratings?
Discover our new groundbreaking AI-powered call transcription service
This is what ScriptIQ does for you
1. Phone call
2. Recording
The call is recorded automatically – with no additional action required.
3. Transcription
Speech is converted into text using AI.
4. Analysis
AI identifies and analyses topics, keywords, and content in the conversation.
5. Refinement
Data is structured, prioritised, and placed in the right context.
6. Result
A finished text output, ready to use in your daily work.
Det gør ScriptIQ for dig
Dstny’s AI Transcription Service – ScriptIQ
ScriptIQ captures guest conversations and converts them into text. The text can be analyzed and refined to enable faster, easier follow-up and service. Use the content to trigger system actions such as booking changes, internal messages to departments, guest notes, and follow-ups. Conversations are structured and stored for quality assurance and learning.
Practical features tailored for hospitality:
- Follow-up communication:
Guests automatically receive a confirmation, email, or SMS with details from the conversation. - Internal task generation and coordination:
Relevant information is sent to the kitchen, housekeeping, concierge, etc. – without human intervention. - Automated handling of changes and inquiries:
AI understands booking changes, allergies, and special requests – and updates the system accordingly. - Service analysis and feedback collection:
Conversation data is analyzed for patterns and complaints – enabling management and front-line staff to adjust and improve. - Onboarding and training:
Real conversations are used for training and optimizing guest handling.
Potential Benefits of ScriptIQ
Higher service levels and fewer errors
- Everything the guest says is captured and used – no information is forgotten.
- A more personal and professional experience for the guest.
Time savings and increased efficiency
- The front desk no longer needs to manually forward information.
- Staff can spend their time serving guests – not on documentation.
Clear and timely guest communication
- Confirmations and changes are sent automatically.
- Guests feel heard, understood, and reassured.
Improved management overview
- Ongoing insights from conversations help management optimize the guest experience, logistics, and offerings.
- Quickly identify patterns in complaints about cleanliness, breakfast, or waiting times.
Faster training and onboarding flows
- New employees gain access to best-practice examples.
- Consistent, on-brand communication is ensured across teams.
Example 1 – Guest call regarding an allergy
- A guest informs the hotel about an allergy over the phone.
- The AI updates the note on the guest profile and automatically notifies the kitchen.
Example 2 – Change in booking
- A guest wants to change the date or add an additional person.
- The AI updates the booking system and sends a new confirmation by email.
Example 3 – Satisfaction monitoring
- The AI identifies that many guests are complaining about noise in street-facing rooms.
- Management adjusts room allocation and informs guests at the time of booking.
Financial benefits
- Up to 35% reduction in errors and complaints related to misunderstood requests.
- Improved capacity utilization through better booking and resource coordination.
- Increased guest satisfaction → higher ratings, more recommendations, and repeat bookings.
- Shorter training time and higher staff retention.