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Are you leveraging AI to automate tasks?

Discover our new, groundbreaking AI-powered transcription service for calls.

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Challenges and needs

The retail industry handles a high volume of daily customer calls regarding products, stock availability, complaints, deliveries, and returns. At the same time, stores and retail chains must ensure consistent service quality, follow-up, and order handling across employees and channels.

Key challenges:

  • Verbal inquiries are not documented, leading to lost information.
  • Errors in order handling and follow-up result in dissatisfied customers.
  • Time-consuming support: employees spend significant time repeating information.
  • Limited insight into customer questions, needs, and trends.
  • High staff turnover requires fast and effective on-boarding.

Det gør ScriptIQ for dig

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This is what ScriptIQ does for you

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1. Phone call

Conversation between customer and employee.

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2. Recording

The call is recorded automatically – with no additional action required.
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3. Transcription

Speech is converted into text using AI.

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4. Analysis

AI identifies and analyses topics, keywords, and content in the conversation.

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5. Refinement

Data is structured, prioritised, and placed in the right context.

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6. Result

A finished text output, ready to use in your daily work.

What you do

The finished text output from ScriptIQ can be delivered to you in three ways. choose the option that suits you best. from there, you can process and use the text in the way that best fits your business.

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Dstny’s AI-powered transcription service, ScriptIQ

ScriptIQ converts customer conversations into text and automatically analyses and refines it into structured, final documentation. It can be used for customer follow-up, task management, and CRM updates. ScriptIQ can also be integrated directly with POS, support, and inventory management systems.

Practical features tailored for retail:

  • Follow-up customer communication
    AI automatically sends confirmations, return instructions, or acknowledgements of inquiries via email.
  • Automatic creation of service tasks and orders
    Customer inquiries about products, exchanges, and deliveries automatically generate tasks in the system.
  • Internal logging and traceability
    Conversations are transcribed and stored, enabling employees to quickly review what was agreed.
  • Pattern recognition and customer insights
    AI analyses inquiries and generates suggestions for FAQ updates, campaigns, and product optimisation.

Potential benefits with ScriptIQ

Value for retail businesses

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Improved customer service and fewer errors

  • Customer questions and requests are accurately recorded and handled without repetition.
  • Complaints and tasks are created correctly the first time.
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Efficient order handling and inventory follow-up

  • AI synchronises conversation details with order and inventory systems.
  • Employees save time and minimise duplicate work.
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Proactive and personalised communication

  • AI analyses the most frequent questions and suggestions.
  • Marketing and product assortments can be optimized based on data insights.
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Better insight into customer needs

  • AI analyses the most frequent questions and suggestions.
  • Marketing and product assortments can be optimized based on data insights.
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Faster on-boarding and quality assurance

  • New employees gain access to exemplary conversations.
  • AI provides feedback and helps standardize customer interactions.

Potential practical use cases

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Example 1 – Return call

  • A customer calls to return a product.
  • AI transcribes the conversation, creates a return case, and automatically sends return instructions.
Example 2 – Product inquiry
  • A customer asks whether an item is in stock at Store X.
  • AI registers the inquiry, provides the employee with real-time inventory information, and sends a follow-up email to the customer.
Example 3 – FAQ update
  • AI identifies that many customers are asking about a new collection launch.
  • The system suggests updating the webshop and FAQ with relevant information and exact launch dates.
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Financial benefits

  • Up to 30% reduction in repeat customer inquiries.
  • Increased efficiency in order processing and reduced time spent on manual tasks.
  • Higher customer satisfaction and NPS due to faster, clearer, and more accurate customer service.
  • Lower onboarding costs and faster performance ramp-up among new employees.

Let's get in touch

Would you like to learn more about ScriptIQ? Fill out the contact form to get in touch with our advisory team.

2026-04-30 10:24:37