Towii

ScriptIQ x Towii

Every service call. Documented. Automatically.

 TOWII Renewables operates wind farms where a single overlooked detail in a service call can result in weeks of downtime. With ScriptIQ, every conversation is automatically turned into a structured Jira ticket - before the technician even hangs up. 

Towii x ScriptIQ

A driving force behind Denmark’s green transition

TOWII Renewables A/S develops and operates wind and solar farms, building on Denmark’s strong tradition in renewable energy. Quality and precision aren’t just ambitions - they’re essential to day-to-day operations.

The company’s technicians work across multiple locations and in close collaboration with OEM partners. When an issue arises with a wind turbine, the right people need the right information immediately. And it all starts with the phone call.

 

 

Logo_TOWII_Primaer_logo_rgb_Black_rtg-01

 

imgi_11_TOWII-Renewables-289-11-big-group

The Challenge

What makes operations complex?

1. Technically complex service tasks across multiple locations

2. Close coordination between technicians, operations teams, and OEM partners

3. Accurate documentation of every technical decision is critical

4. Employees are constantly on the move - and rarely at a desk when the phone rings

The Goal

The goal is to ensure that critical service information is documented accurately, consistently, and immediately - without technicians or operations teams spending valuable time on manual administration.

It’s about more than transcription.

It’s about turning phone conversations into structured data that can be used directly throughout the service process.

The Problem We Solved

Few calls. High-impact conversations.

 

TOWII doesn’t run a call center. The company has fewer than ten hours of relevant phone conversations each month. But every call contains critical information about turbines, components, and technical decisions - information that cannot afford to be lost.

Before ScriptIQ, documentation was:

  • Completed after the call - often by a technician who was already moving on to the next job in the field

  • Inconsistent in quality and structure from one employee to another
  • Prone to missing important details because information had to be recalled from memory
  • Dependent on individual working habits rather than a standardized process
  • Slow to reach the people who needed to act on the information

 

<10h

of phone conversations per month 
Low volume - but every conversation matters

Every conversation contains:
Turbine and component data · Technical observations · Service status updates

The problem was never the number of calls. It was the impact of information getting lost.


From Call to Jira Ticket. Automatically.

 ScriptIQ connects to TOWII’s phone calls, listens, and handles the process automatically. The technician ends the call - and the Jira ticket is already created. 
Releasenotessvg (4)

Transcription

Every service call is transcribed automatically and accurately - including technical terminology, turbine IDs, and component names.
aisvg (4)

AI Analysis

ScriptIQ automatically identifies what matters most: the turbine, the issue, the decision, and the next steps. No prompting or manual processing required.
Computer_cardssvg (3)

Automatic Jira Ticket Creation

The structured data is sent directly to Jira, where a complete ticket is created and ready for the team - as soon as the call ends.

What Changed?

Documentation that happens as the work happens.
TOWII’s technicians spend less time on administration and more time on the engineering work that creates value. The phone calls haven’t changed. The paperwork has.

⚡ Less Manual Work

→ No more manually creating tickets from memory after a call

→ Technicians can focus on the task at hand - not the documentation

→ Significantly less administrative overhead

🎯 Consistent Data Quality

→ Every Jira ticket follows the same structure

→ Fewer errors in technical documentation

→ All relevant fields are populated automatically - no missing information or guesswork

🔍 Faster Follow-Up

→ The Jira ticket is ready as soon as the call ends

→ Operations teams and OEM partners get the information immediately

→ Less time between observation and action

🛡 Full Traceability

→ Every service call is documented - without exception

→ A complete history for every turbine and component

→ Documentation that meets technical audit requirements

From Manual Documentation to a Structured Process

With ScriptIQ, documentation happens automatically as the work is being done.

This enables TOWII Renewables to move from:

Before:


→ Manual documentation

→ Individual ways of working

→ Delayed Jira ticket creation

→ Risk of human error

After:


→ Structured data

→ Standardized process

→ Automatic Jira ticket creation

→ Consistent documentation quality

Measurable Business Value


This enables TOWII Renewables to move from:

towii (4)
Technicians and operations teams no longer need to reconstruct conversations from memory or spend time writing notes after each service call.
towii (6)
Critical information is captured directly from the conversation and automatically structured, reducing the risk of errors and missing information.
towii (7)

Jira tickets are created automatically and without delay, enabling the right teams to take action immediately.

towii (1)
Every relevant conversation is documented using the same standardized process - regardless of employee, location, or situation.
Towii (5)

Strategic Value

ScriptIQ ensures that even a small number of high-impact service calls are documented accurately and consistently -  every time.

For TOWII Renewables, this means:

  • More accurate follow-up on service tasks
  • Better visibility in Jira
  • Less reliance on manual notes
  • More standardized collaboration between technicians, operations teams, and OEM partners
  • Higher-quality technical documentation
  • More consistent workflows across the field service organization

Want to see how ScriptIQ can create measurable value for your business?

Book a demo or explore real examples of ScriptIQ in action.
2026-09-24 09:51:43