women_with_headset_at_pc

Attendant/Receptionist

Centralized and professional call management

Call me back

Get all the features and tools to handle calls efficiently and quickly

Attendant is the solution when your company needs to deliver better and faster customer service and has a reception or call center dedicated to handling calls. With Attendant, your key staff are equipped with user interfaces and streamlined features that enable them to manage calls more easily and efficiently.

Employees can view and update colleagues’ availability status in real time, allowing receptionists to transfer calls based on accurate information. Calls can be handled using drag-and-drop functionality, and shortcut keys enable quick call handling. Additionally, receptionists and call center staff can create predefined message templates, making it fast and easy to send SMS or email messages to unavailable colleagues.

Product sheet

Advantages of Attendant / Receptionist

user-headset-regular
All call handling features, presence status, and colleagues’ calendars are gathered in one efficient overview
book-sparkles-regular

One-click templates for SMS and email ensure fast message delivery

gear-regular

Drag & drop and shortcut keys enable the fastest possible call handling 

Attendant feature overview

Features for agents*

  • Transfer with/without announcement
  • Park calls / place on hold
  • Place a call on hold with a colleague
  • Send phone messages via SMS/email
  • Drag-and-drop call handling
  • Keyboard shortcuts for transfers
  • Group SMS
  • Ad hoc call recording
  • View colleagues’ calendar status
  • Change colleagues’ activity/status
  • Display of ring group name on incoming calls
  • Automatic logout from ring group (kickout)
  • Send SMS from the ring group number

General functionality

  • Welcome message
  • Music on hold
  • Queue position announcement
  • Queue message with estimated wait time
  • Number of calls in queue
  • Callback

Call distribution

  • Linear and parallel ringing
  • Ringing in prioritized order
  • Skill-based routing
  • Ringing based on longest idle agent
  • Overflow**

* Access to features requires a client/softphone.
** Overflow scenarios: when too many calls are in the queue, when maximum wait time is exceeded, when no agents are available, and for new calls with an x-minute wait time.

Technical details for Attendant / Receptionist

Software requirements
Extended receptionist functionality requires the use of Connect 3.0 and the Connect 3.0 Client.

Installation
Dstny support will plan the installation together with you as the customer. After that, Dstny support will put the solution into operation.

Functionality
All receptionist features will work across all employees connected to the telephone system.

Softphones og apps

Let's get in touch

Want to learn more about Attendant? Fill out the contact form to get in touch with our advisory team.

 

2026-04-23 10:27:05