VoipCube Integration with Microbizz
Unlock the Value of Your Microbizz Customer Data
Integrate Telephony with Microbizz and Create Value
Make customer service more efficient by integrating your telephony with Microbizz. When a call comes in, a window automatically pops up on your screen with key information from Microbizz about the caller and their company.
With this solution, you get:
✔ Instant access to customer information
✔ Faster, more personalised customer service
✔ Less manual call handling
Microbizz is a powerful IT solution designed to optimise business processes and customer service. By integrating your telephony with Microbizz, you can improve the customer experience while increasing efficiency.
How Telephony Integration with Microbizz Works
Benefits of Telephony and Helpdesk Integration
Identifies customers by phone number and instantly displays their case information on screen
Automatically logs calls and call duration
Provides a complete overview of the customer and their cases, with all interactions recorded
Work entirely within one helpdesk system, with calls handled through an integrated pop-up
Reduces wasted time and eliminates unnecessary manual tasks