Security Cam Installtation

Stay on Top of Every Agreement - Automatically

VS Automatic uses ScriptIQ to provide a clear overview of customer conversations and agreements - eliminating manual note-taking, unnecessary follow-up calls, and the risk of important information getting lost.

ScriptIQ - VS automatic
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Who is VS Automatic A/S?

VS Automatic is one of Denmark’s leading electrical and energy installation companies, with more than 20 years of experience in electrical installations, automation, and energy optimization for both residential and commercial customers.

VS Automatic employs more than 100 people across three locations in Horsens, Østbirk, and Hovedgård and is part of TS-Gruppen. Its expertise spans a wide range of services, including electrical installation and industrial services, automation, PLC, SCADA and HMI solutions, solar panels, heat pumps and EV charging stations, as well as alarm, security and surveillance systems.

This creates a fast-paced working environment where visibility, flexibility, and excellent customer service need to go hand in hand.

Many different tasks requiring coordination and a clear overview
A working day that is often spent on the move
A strong focus on service and customer satisfaction

Calls Don’t Always Come at a Convenient Time

At VS Automatic, much of the work takes place on-site with customers. That means calls are often answered on the go, between jobs, or in the middle of an installation — making it difficult to keep track of agreements and important details.

AT THE OFFICE

Everything Had to Be Documented

 

After a conversation, employees had to spend time writing notes and documenting what had been agreed.

 

 

ON THE GO

Taking Notes Was Difficult

 

Notes were often typed into a phone or scribbled on a piece of paper - with limited detail and the risk of important information being lost.

FOR THE CUSTOMER, THIS MEANT

Sometimes We Had to Call Back

 

If information from a conversation was missing, the customer had to be contacted again - even if everything had already been agreed during the first call.

“The problem wasn’t the conversation. It was everything that had to be handled afterwards.” 

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Now We Do It Smarter

ScriptIQ automatically documents every conversation, so employees no longer have to spend time taking notes or handling documentation themselves. Instead, they can focus on what really matters: the customer and the job at hand.

As soon as the call ends, the output is ready - tailored to VS Automatic’s workflows and ready to use.

Employees can immediately see:

What is the case about?
What was agreed?
What are the next steps?
Does anyone need to follow up?

A Customer Calls While Torben Is on the Road

Torben, owner of VS Automatic, is driving between jobs when a customer calls about servicing an installation. This is where the difference between before and after ScriptIQ becomes clear.

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1:12 PM

A Customer Calls

 

A customer needs service on an installation while Torben is on his way from one job to the next.

 

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ON THE ROAD

Torben Takes the Call

 

Torben answers the call from the car. There’s no need to ask the customer to send the details by text or make notes to deal with later.

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BACK AT THE OFFICE

The Job Is Ready


By the time he gets back to the office, the job has already been documented - and is ready to be handled.

 

“I simply took the call. By the time I got back to the office, the job had already been documented.”

- Torben, Owner of VS Automatic 

No conversation to reconstruct

No notes to decipher

No customer having to explain themselves twice

What matters isn’t that AI can document the conversation and structure the information around our workflows. What matters is what it enables: the customer received help when they needed it, and the job could move forward without any additional administration.

Less to Keep Track Of. More Peace of Mind.

No more wondering: “Did I remember everything?”

Less Administration

There’s no need to manually document the conversation afterwards.

Fewer Missed Details

Agreements and important details from the conversation are captured automatically.

Fewer Unnecessary Calls

Customers don’t need to be contacted again about something that has already been agreed.

Move on Faster

As soon as the call ends, employees can move straight on to the next job.

A Better Customer Experience

Customers can trust that agreements are remembered and followed up on.

From Notes and Reminders to a Clear Overview

Less friction between conversation and action.

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Before

Remember the conversation
Take notes
Document it later
Search for information
Call the customer back

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With ScriptIQ

Answer the call
Output is generated automatically
Move on to the next job

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Looking Ahead

 

The customer calls
Relevant information appears automatically
The employee is guided through the conversation
The job is sent directly to the right system

This Is Just the Beginning

What if that support could follow employees throughout the entire day?

The ambition is for the same intelligence to support employees before, during, and after every customer conversation - reducing the time they spend searching for information, entering data, and keeping track of details.

Before the Conversation

Who is the customer? What have we agreed in the past? What do I need to be aware of?

During the Conversation

Guidance to ask the right questions and ensure that no important details are missed.

After the Conversation

Information flows directly into booking and customer systems, ready for review and approval.

Technology Shouldn’t Add More to the Workday - It Should Make Work Easier

Less Administration

Faster Customer Service

Better Visibility

Happier Employees

Less administration means more time for customers, faster progress on every job, and more breathing room for employees throughout the workday.

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Want to See How ScriptIQ Can Create the Same Value for Your Business?

Book a demo and see real examples of how ScriptIQ turns conversations into structured output that fits directly into your workflows.

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2026-09-25 09:41:23