Speaks and music on hold

When a customer calls your business, you should provide the best possible voice prompts and music on hold. What the customer experiences over the phone is a significant factor in how they perceive your company.

You can compare a first call from a potential customer to a first impression, and that first impression sets the tone for a successful relationship.

Your existing customers already know you. When they call you again and again, the best possible phone experience helps strengthen and maintain the relationship. A professional tone and style are an investment in a great customer experience.

You can record your own voice prompts for the welcome menu/IVR, closing messages, etc., in your phone system.

It is also possible to use the built-in Text-to-Speech feature in the new admin module SMP – Service Management Portal (beta), available here:
https://admin.connect.dstny.dk (use the same login as for connect.dstny.dk)

Text-to-Speech is voice synthesis software that converts text into natural-sounding speech and supports multiple languages, including Danish, German, English, Finnish, Norwegian, and Swedish.

How to find audio files:

1. Select Expert view
2. Go to Organization setup → Audio files
3. Here you can edit existing and create new voice prompts

If you are an administrator and unexpectedly do not have access, please contact support at +45 88887777 (press 3) or email  support@dstny.dk.

See Appendix 2b for pricing if you would like us to manage these voice prompts for you.