See the entire team’s communication live. Calls, queues, and activity are gathered in one place, making it clear how activity is distributed across the team.
Wallboard
Get a shared overview of calls in real time
Wallboard with an overview of call traffic and callgroups
Give employees a shared overview of live call traffic on a wallboard. On the wallboard, you can, among other things, monitor waiting calls in ring groups and view statistics on how efficiently call traffic is being handled.
Wallboard is a flexible add-on to the telephony solution and can be tailored to your needs, giving each department the right overview with precisely the data that matters most to you.
Wallboard updates automatically and is available on smartphones, tablets, computers, and TV screens.
Visualize data from telephony and other systems
Telephony data and data from other relevant communication channels that Statistics can integrate with can be visualized.
If the data is available in Statistics, you simply choose how it should be presented in dashboards.
In addition, it is possible to add shortcuts to Statistics, iframes to other websites, as well as simple widgets such as responsive text, YouTube videos, and much more.
Add data from external sources
Multiple methods for importing data from external sources are supported. The solution is designed to quickly integrate new data sources as needed and supports both live data and other SaaS sources, including Teams.
Present live data to gain a clear status overview and the ability to act on it, for example, by tracking the number of calls in a queue, missed calls throughout the day, or colleagues’ availability.
Share dashboards easily and securely
All dashboards are gathered in an overview, making it easy to stay organized and share across teams. Access is managed at the user level through roles and permissions.
You can share dashboards with colleagues while ensuring that each user only sees what they have permission to access.