Telephony Integration with etrack1

The etrack1 ticketing system is designed to help you deliver excellent customer service in combination with Connect telephony.

When you receive a call, you can access all relevant information about the caller with just one click. Through your etrack1 integration, a pop-up window displays data directly from the ticketing system. Get instant answers to questions such as: Who is calling? Have they called before? Is there any previous correspondence? What types of enquiries have they made in the past? And much more.

Imagine the improved customer experience when all relevant information is automatically presented to you.

If you want to improve the customer experience while reducing the workload for your customer service team, integrating Connect with etrack1 is an excellent option