Listen-in is an effective tool for call supervision. It provides you with three different ways to monitor and manage calls. You can easily switch between the three modes depending on the situation.

Product sheet

Advantages of Supervisor

Integrated

Listen-in is integrated into the Connect 3.0 platform

Easy to use

You can easily switch between the three modes whenever needed

Listen-in

Supervisor listens in

The “listen-in” mode allows the supervisor to listen to the conversation while neither party can hear the supervisor. The supervisor will always join a new call in “listen-in” mode.

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Coach

Supervisor can speak to the employee

The “coach” mode allows the supervisor to guide the employee during the call without the third party being able to hear it.

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Join

Supervisor, kunde og medarbSupervisor, customer, and employee can speak together

In “join” mode, the supervisor can enter the conversation, allowing all three parties to hear and speak with each other.

Let's get in touch

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