Puzzel has entered into an agreement with Dstny A/S, making Dstny a partner authorized to sell Puzzel's competitive CX Ecosystem.
This agreement enables Dstny A/S to offer its customers one of the market's most powerful communication and collaboration solutions, tailored for medium and large businesses seeking to streamline and optimize customer service across communication channels.
Customers expect to engage with companies anytime via their preferred communication channel. A combined cloud-based solution, featuring Dstny’s telephony system integrated with Puzzel’s contact center, addresses even the most complex demands for effective multichannel customer service while ensuring high-quality customer experiences. The solution is intuitive to manage and use, incorporating several AI services that enhance the customer journey and free up employees’ time. It presents a strong new alternative in the market, offering competitive pricing compared to major providers.
Thomas Jeshøj, Sales Director at Dstny A/S, states:
“Dstny has been searching for a professional partner to deliver high-end Contact Center Solutions, and we’ve finally found one. We look forward to close international collaboration.
Puzzel’s contact center solution offers everything we’ve been looking for: an intuitive user interface, exciting and advanced features (AI, multichannel support, etc.), competitive pricing, a presence in many of our key markets, and compliance with European data storage requirements.”
Tonny Stavros Vrochopoulos, Channel Sales Executive at Puzzel Denmark, adds:
“It’s a pleasure to welcome Dstny, a recognized international telecommunications company, to Puzzel’s partner network. Both Dstny and Puzzel operate in many of the same markets, and we look forward to enabling Dstny’s customers to benefit from the capabilities of a contact center solution from Puzzel.”
Additional Information
Tonny Stavros Vrochopoulos
Channel Sales Executive
tonny.vrochopoulos@puzzel.com
Thomas Jeshøj
Sales Director
thomas.jeshoej@dstny.dk
About Puzzel
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions.
Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.
About Dstny
Dstny is a leading European provider of cloud-based business communication solutions, delivering services directly to businesses and through partners and service providers. Our goal is to simplify daily life for over 3.5 million users. Dstny’s interactive communication and collaboration tools are offered as a service, connecting employees and customers across all communication channels (voice, video, chat, etc.).
Dstny’s tools are mobile-first, locally adapted, user-friendly, and easy to integrate. By combining innovative technology with close relationships with partners and service providers, as well as strong local teams, Dstny delivers the best user experience and makes the latest applications accessible to businesses across Europe.
Headquartered in Zaventem, Dstny employs over 1,000 people across seven European countries (Belgium, Denmark, France, Netherlands, Sweden, United Kingdom, and Germany). More information is available at dstny.com