1. Introduction and purpose
This page describes the Destiny procedure for the reporting of serious offences through the Destiny Speak Up whistleblowing system.
The aims of Destiny Speak Up and this guide are:
- To encourage persons to report suspected serious wrongdoing as soon as possible in the knowledge that their concerns will be taken seriously and investigated as appropriate and that their confidentiality will be respected.
- To provide persons with guidance as to how to raise those concerns.
- To reassure persons that they should be able to raise genuine concerns without fear of reprisals, even if they turn out to be mistaken.
- To set out the procedure for handling reports made by whistleblowers through Destiny’s whistleblower system.
The whistleblowing system may be used by the following persons to report serious offences or suspected serious offences:
- All workers in a professional context, i.e. employees, self-employed workers, volunteers, trainees, interns, directors, members of the board of Destiny, shareholders of Destiny and members of supervisory bodies;
- Independent third-party contractors, subcontractors and suppliers;
- Ex-workers and future workers, being all persons reporting breaches in a professional as opposed to private context.
Destiny encourages that serious offences are reported through Destiny Speak Up. However, it is emphasized that the system is a voluntary alternative to the ordinary internal channels, e.g. local management, local HR responsible, group management or group legal.
Destiny encourages its staff to use the whistleblowing system and to protect all whistleblowers who makes a report in a good faith etc. Such persons will not be subjected to any adverse treatment or adverse consequence.
The whistleblowing system is not an emergency hotline. Any issues that constitute immediate threats i.e. where there is a threat to health, life etc. should be reported through the ordinary emergency channels.
Types of serious misconduct in the workplace:
- Conflict of interest
- Policy/procedure breach
- Sexual Harassment
- Violation of the Code of Conduct
Persons can report misconduct through Destiny Speak Up at
Persons can report misconduct in multiple languages: Danish, Dutch, English, French and Swedish.
The whistleblowing service is independent and outsourced to Deloitte, as an external and independent third-party to Destiny. The service is available 24/7.
Upon screening of the report and assessment, the report is forwarded to a Destiny representative, who will investigate the case further.
Persons, who are reporting an incident/misconduct, are free to choose the anonymity level they prefer:
- Persons can choose to be fully known and provide information on their identity and involvement in the incident that is being reported.
- Persons can choose to share their identity or details with Deloitte, as a third-party, which will not share this information with Destiny.
- Persons can choose to remain totally anonymous and ensure their safety by not disclosing their identity to Destiny or Deloitte. It is important to provide as much information as possible, to avoid misinformation, however, the whistleblower will be able to communicate through the Halo platform and provide necessary clarifications to their case, without the necessity to share their private information in the disclosure.
As per the directives from the European Council, Destiny has the obligation to respond and follow up to the whistleblowers’ reports within 3 months (with the possibility of extending this to 6 months for external channels in duly justified cases).
Destiny’s representatives will revert with feedback regarding the progress, or the decision taken in regards to the misconduct reported.
Persons can access the Destiny Speak Up platform freely, with no limitations required. Upon submission of their disclosure, they will be provided with username and password, to further access the website and read feedback on their case, or if applicable, add new information and evidence to their previous reported file.
Why should I blow the whistle on misconduct?
To help make Destiny a fair, safe and honest place to work. Misconduct can have a negative effect on the work environment and reputation. By reporting misconduct you can help save money by detecting fraud and ensure people are secure and safe in the work environment.
Can I be anonymous?
Whether you want to stay anonymous or not when you contact Destiny Speak Up is up to you – you can stay anonymous or you can tell Destiny Speak Up who you are, although you are encouraged to identify yourself as this frequently makes the investigation and resolution process easier. Sometimes you may not be able to remain anonymous as your identity may be apparent to Destiny Speak Up or Destiny from the information you give.
Destiny Speak Up will try and ensure that you remain anonymous if you choose to do so. Destiny Speak Up will keep any information you give about yourself confidential within Destiny Speak Up. Destiny Speak Up will also disclose it if required by law to do so.
What happens when I make a report?
You are not required to provide your name to Destiny Speak Up unless you wish to do so. Your report will be known only by a reference number unless you choose to tell Destiny Speak Up your name.
What do I need to tell Destiny Speak Up?
Tell Destiny Speak Up as much as you can. For example:
- Names of people involved
- Names of any witnesses
- Date, time and location of the misconduct
- Details of any proof
- Money or assets involved
- How often the incident has happened
What if I suspect something is wrong, but I am not sure?
Most cases reported are uncovered through tips from honest people who are not sure of their facts. It is not expected you will know every detail. Reporting what you do know is enough.
What personal information will Destiny Speak Up collect about you or others?
When you contact Destiny Speak Up your personal details will be collected should you wish to provide them, as well as any other relevant information about anyone else involved in the conduct.
How will Destiny Speak Up use or disclose personal information?
Destiny Speak Up will only use and disclose personal information in providing this service to you and Destiny. Destiny Speak Up will disclose the information it collects to Destiny so they can act on your report as and when required by law or regulatory authority.
How soon will Destiny be notified after a report is made?
Destiny Speak Up will provide a report to a dedicated representative at Destiny within one business day of your report. Of course, if you report something of critical importance to Destiny Speak Up then it will be reported to Destiny immediately.
Do I get rewarded for reporting misconduct?
No, there is no reward for reporting misconduct to Destiny Speak Up.
Will I be protected against retaliation If I report misconduct?
If there are reasonable grounds to believe that the whistleblower’s information is true at the time of reporting and the information falls within the scope of the Whistleblowing Directive, Destiny shall protect against potential retaliation the persons who correctly reported such information in accordance with applicable law.
How many times can I contact Destiny Speak Up?
You can contact Destiny Speak Up as many times as you want to report suspected misconduct.
Will I be involved after I report an incident?
Once you have made your report, you will not need to be involved in the report any further. However, if you have new or additional information, or would like to make an adjustment to a previous report, you can log onto the website with your reference number and password provided when you submit your initial report. Alternatively, you can contact the service and quote the reference number.
You can contact Destiny Speak Up as many times as you want to report suspected misconduct.
The information reported to Destiny Speak Up is forwarded to the Destiny representative who is responsible for addressing misconduct. If he or she decides action is necessary, then they may notify the appropriate law enforcement agency if this is appropriate.
Will there be an investigation process after each report is made?
Whether there is an investigation depends on a number of factors including the information provided, the details, documentation and Destiny company policy. Destiny will decide what action is required when they receive the report. All reports on material matters will be brought to the attention of the Group’s internal audit committee at its regular meetings.
Dstny – a part of Destiny group
Dstny is a part of the Destiny Group. Destiny, originally Belgian, is a European leader and innovator in secure cloud communications based on its powerful and secure mobile-first products and UCaaS. Destiny empowers +2 million business users to communicate, collaborate and provide excellent customer service. The company enables service providers, channel partners and end customers as well as 3rd party services to thrive in their cloud ecosystem. Destiny, with headquarters in Brussels, has 700 employees in 7 European countries and an expected annual turnover of close to €200 million in 2021.