Andersen og Martini

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Chose Dstny to deliver the best customer service in the automotive industry

Andersen & Martini A/S has worked with Dstny for several years, consolidating network, telephony, and integration with us.

Their telephony solution has evolved over time and has now become a central tool in Andersen & Martini’s efforts to be the most customer-friendly car dealership in Denmark.

The four key components

Personal Client

Personal client for faster call handling and more efficient queue management

Receptionist

Extended functionality for optimal and fast handling of high call volumes

Dracar Integration

Customer data is displayed on screen when a call comes in, before the call is answered

Telephony Analytics

Call data used to analyze call handling and optimize call flows and queues

Fast call handling, every time

Andersen & Martini has structured its organization so that all calls, except those related to spare parts, are routed to a central call center, which handles all inquiries regarding sales, workshop services, and other requests. This allows sales staff to spend more time assisting customers in the dealerships.

Each employee in the customer center has a personal client with extended receptionist functionality, giving them access to all telephony features needed to handle calls correctly and efficiently.

With Dracar integration, a screen with all relevant customer information automatically pops up when a call is received, ensuring that employees are fully informed about the customer’s profile before answering. This enables a more targeted and efficient phone dialogue, where customers experience relevant and prompt service from start to finish.

Finally, Andersen & Martini uses the analytics module to maintain an overview of calls and queues, providing valuable insights for making informed decisions about improvements.

Andersen & Martini’s telephony solution

A modern communication solution for companies that want to communicate and collaborate more efficiently using simple and powerful tools. Choose Connect when your business is ready to achieve real productivity gains in communication and collaboration with user-friendly and proven technologies that are easy for both employees and customers to use.

The solution includes all standard features for communication and collaboration. It simplifies workflows, enhances service, and improves the customer experience in dialogue and cooperation. Administrators can customize user profiles, IVR, etc. via self-service, and Connect supports a wide range of specialized modules and can scale easily and quickly as your business grows.