AudioNova

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Chose Dstny because they believe in better customer service and support, and therefore switched from TDC Scale

TDC Scale and Dstny were the two real options when AudioNova needed to choose a new, unified telephony and network solution.

As pricing, mobile network, and connectivity were comparable between TDC Scale and Dstny, AudioNova ultimately chose Dstny primarily due to better support and customer service.

AudioNova’s situation

Following the acquisition of Auri, AudioNova faced the task of streamlining IT systems, telephony, and network infrastructure in 2011. At AudioNova, TDC Scale was used for telephony and TDC ADSL for networking, while Auri used Dstny for both telephony and network.

CFO Frans van Berckel brought experience with TDC Scale, while IT Manager Thomas Jensen had experience with Dstny. Frans and Thomas decided to put the solution out to tender. The field was narrowed down to the two existing providers, both capable of meeting all of AudioNova’s needs.

Better service made the difference

AudioNova wanted a solution with a cloud-based switchboard (hosted PBX), IP telephony, mobile telephony, and network, while consolidating everything with a single provider.

They received two solutions that were equal in terms of price, mobile network, and data connections. Therefore, AudioNova had to evaluate the next parameter, daily support and customer service.

This is where Frans’ and Thomas’ experience came into play. Frans had been well taken care of by TDC, but often experienced difficulties in getting fast support. Troubleshooting and responses to inquiries frequently took a long time.

In contrast, Thomas’ experience was that Dstny’s support resolved issues within minutes. Troubleshooting could usually be measured in minutes, not hours or days. And Thomas was, and still is, on a first-name basis with his contacts at Dstny. Finally, Thomas values the self-service options that allow him to make small user-related adjustments whenever it suits him.

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“The fast and efficient support is the key differentiator between TDC Scale and Dstny. Issues are typically resolved within minutes at Dstny, which makes a big difference, whereas with TDC it could often take hours or even days. I have also experienced being contacted by support regarding a local operational issue that neither the local branch nor I had yet discovered. This leads me to consider the collaboration with Dstny as highly effective. Dstny delivers on the technical solution, there’s nothing to fault there, and especially on the secondary factors, such as service.”

Thomas Jensen - IT-Manager

AudioNova

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