Chose Dstny because they wanted close to 100% uptime as protection against revenue loss and unnecessary work
IT Manager Claus Brink shares initial experiences with Dstny’s 4G failover solution in the Kop & Kande retail chain.
Dstny offers a range of failover solutions tailored to specific customer needs. These solutions act as insurance against potential disruptions in network connectivity.
In early 2013, Kop & Kande chose a solution where a (now) 4G connection automatically takes over data transmission between each store’s point-of-sale systems and the central server if the primary data connection is interrupted.
Kop & Kande’s customer service is 100% dependent on network connectivity
Claus Brink:
“Kop & Kande has 104 stores, including those in the Faroe Islands, Iceland, and Greenland. We needed to eliminate the approximately 50 annual disruptions to our data connections. Every time we experienced an outage, it caused a range of issues.
First, we had to switch to an emergency solution using a local Navision application on each terminal. This meant losing access to certain features, such as issuing and redeeming gift cards and handling debit sales. We also couldn’t accept card payments above a certain amount because transactions were processed offline. In some cases, prices in the emergency system weren’t up to date, meaning customers didn’t receive correct pricing, which is obviously not ideal. Finally, there was the added workload of reconciling sales data once the connection was restored.
We had previously looked at dual data connection solutions when we were with TDC, but they were very expensive and offered limited flexibility for customization. During a status meeting with Dstny, our contact person introduced the idea of a new technology at a very reasonable price. We didn’t even need to run a cost-benefit analysis—it made sense immediately.”
Freedom to choose operator proved beneficial
Claus Brink:
“13 of our stores are located in areas where TDC’s coverage isn’t strong enough, after all, the equipment is indoors.
That’s why we agreed with Dstny to use SIM cards from the telecom provider 3, at least until TDC improves coverage. This is where it was a clear advantage that Dstny can deliver connections from multiple operators.”
Professional handling ensured timely delivery for Kop & Kande
Claus Brink:
“It has been absolutely satisfactory - a very professional process. We started by setting up a test, which worked well. After that, we planned a rollout, which Dstny’s technicians delivered in close dialogue with us. At one point, there was a misunderstanding regarding our coverage requirements, which caused a few days’ delay, but it was quickly resolved.”
We need a partner to spar with
Claus Brink:
“We have installed Wi-Fi in all our stores for both customers and staff, which opens up many possibilities.
It has made it easier to move devices with online connections around the stores—for example, TVs displaying product promotions, customer tracking systems for space management, surveillance equipment, and the use of mobile/portable POS systems during peak seasons like Christmas. It also improves centralized control of relevant in-store devices, rather than relying on staff to manage them, such as dynamic pricing systems.
Dstny is great to collaborate with when it comes to exploring new solutions, because they think in terms of our business. We look forward to continuing to work with them in the future.”
Claus Brink at Kop & Kande
Claus Brink is the IT Manager at Kop & Kande and, together with the former IT Manager, has led the complete transition of IT and telephony infrastructure from TDC to Dstny, most recently implementing failover across Kop & Kande’s stores.
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