Bellagroup

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Chose Dstny to serve guests more efficiently, cost-effectively, and sustainably

In 2009, Bellagroup chose a solution with advanced hosted PBX systems and a complex MPLS network. In addition, we manage network operations, including their Wi-Fi.

The solution supports approximately 1,580 hotel rooms, 160 meeting and conference rooms, and around 200,000 m² of conference, meeting, and event facilities with capacity for more than 30,000 people, covering telephony, internet, and Wi-Fi.

The unique setup is designed to be quickly adaptable and easily scalable.

The four key components

Network Operations

Operation of the MPLS network delivering 24/7/365 internet, telephony, and Wi-Fi for guests, exhibitors, and employees

Hosted PBX

Handles all telephony, virtualized in our redundant hosting centers

Callcenter

Switchboard services for efficient guest handling in the reception/call center

Integration

Telephony integrated with booking systems, employee calendars, and reception

Internet and telephony must run 24/7, 365 days a year

Bellagroup’s guests and employees are 100% dependent on telephony and internet being available 24/7, 365 days a year. Hosting large congresses, exhibitions, and trade fairs also requires a solution that is easy to adapt and highly scalable.

When Bellagroup chose Dstny, there were clear financial, operational, and environmental benefits to be gained from an advanced hosted PBX platform and a fully integrated MPLS network.

Dstny delivers a fiber network to thousands of guests each year

Dstny provides a highly complex fiber network that connects all business units and delivers internet access to Bellagroup’s many thousands of guests annually. The network is designed so that Bellagroup can act as an Internet Service Provider, offering ultra-fast internal internet connections as well as stable and reliable telephony for their exhibition participants.

Telephony is integrated with the group’s booking system

Bellagroup does not use traditional, large, power-consuming hotel PBX systems. As one of the first telecom providers in the world, we developed an advanced hosted hotel PBX platform in 2009 for Crowne Plaza Copenhagen Towers, contributing to greener and more sustainable hotel telephony. Today, telephony across all of Bellagroup is virtualized in our redundant hosting centers.

Finally, the telephony system is integrated with the group’s booking systems and employees’ calendars. This integration is used alongside newly developed switchboard services for reception and call center use, ensuring more efficient communication and task handling at Bellagroup.

Vores referencer

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