Maxi Zoo

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Chose Dstny to consolidate network, mobile, and IP telephony in one place

Maxi Zoo Denmark, with its 46 stores, has been a customer for several years. They chose to switch to us because they wanted a single provider capable of delivering everything, covering all telephony and network needs, including hosted security.

They also required fast response times when new needs arise, and the ability to roll out new stores quickly based on a standardized setup, without having to repeat configurations or explanations.

All in one place, fast service, and scalability.

The four key components

MPLS with Security

Customized data network for both data and telephony with QoS and a hosted firewall for security

Unified Communication

Telephony solution with full PBX functionality for centralized IP telephony and mobile telephony in stores

Connect Client

Personal client for faster call handling and more efficient queue management

All in One Place

One provider covering all network and telephony needs, with a single contact team and a single invoice

The key components provide peace of mind to focus on the business

Before switching to Dstny, Maxi Zoo had already consolidated everything with a single provider. However, operations became problematic because the previous telecom provider fell short in two key areas.

Firstly, the personal client did not function as intended. It had too many bugs, which eventually led employees to stop using it, resulting in reduced communication efficiency.

Secondly, ongoing adjustments to the telephony solution were often too slow, especially when setting up new users or opening new stores. When Maxi Zoo contacted customer service or support, queues were often long, and once a request was submitted, it frequently took far too long to resolve.

As a result, Maxi Zoo looked for a new full-service provider and chose us. The technical capabilities were in place, but it was especially the prospect of fast communication and quick issue resolution when problems or new needs arose that made the difference.

Maxi Zoo has now grown to 46 stores across Denmark, and with each new store opening, communication is delivered on time and with the right setup, partly because our contact team and Maxi Zoo’s team know each other well, and partly because predefined profiles are in place for setting up new users and locations..

Maxi Zoo’s telephony solution

A modern communication solution for businesses that want to communicate and collaborate more efficiently using simple and powerful tools. Choose Connect when your company is ready to achieve real productivity gains in communication and collaboration through user-friendly and proven technologies that are easy for both employees and customers to use.

The solution includes all standard features for communication and collaboration, simplifying workflows, enhancing service, and improving the customer experience in dialogue and cooperation. Administrators can customize user profiles, IVR, etc. via self-service, and Connect supports a wide range of specialized modules and can scale easily and quickly as your business grows.

Vores referencer

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