Nord Energi

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Valgte Dstny, fordi de ville have en fleksibel og brugervenlig telefoniløsning

Nord Energi owns and operates the electricity and fiber network in Vendsyssel, supplying more than 97,000 residents in North Jutland with reliable and stable electricity. Nord Energi is among the 10 largest electricity companies in Denmark, with headquarters in Hjørring. They have been a customer of Dstny since 2019.

With changing needs and varying on-call arrangements, it is essential for Nord Energi that their telephony solution is easily accessible and user-friendly for all employees, and that each employee’s functionality can be continuously adapted to their specific needs.

A flexible and user-friendly telephony solution enables Nord Energi to focus on what they do best: being a leading electricity and fiber network provider in North Jutland.

The three key components

User-Friendliness and Flexibility

Connect 3.0 is a flexible and user-friendly solution that meets everyone’s needs

Connect 3.0 App

With the app, employees can quickly log in and out of queues

Fast Self-Service

Changes can be made with just a few clicks in the Connect 3.0 admin portal

Key components of Nord Energi’s solution

The key principles of Nord Energi’s telephony solution are flexibility and user-friendliness. Connect 3.0 Client and Connect 3.0 App enable employees to use the same features, whether they are in the office, on-site at installations, or performing maintenance on the electricity and fiber network in the field.
The user-friendly and intuitive interface of the Connect 3.0 App makes it easy for Nord Energi’s employees to communicate, giving them maximum freedom and flexibility. This is especially important for their on-call setup, as employees can quickly log in and out of call groups.
With headquarters and departments spread across multiple locations, Nord Energi relies on employees being able to quickly and easily transfer calls and reach the right colleague. Their Connect 3.0 solution ensures this.
The functional self-service portal makes it quick and easy to configure changes to call flows and system settings.

Overall, Nord Energi has gained a solution that delivers the flexibility and user-friendliness suited to their employees’ needs.