Frellsen

Frellsen" fetchpriority="high" loading="eager" />

Chose Dstny to deliver fast, high-quality customer service

I. M. Frellsen K/S is a fourth-generation family-owned company founded in 1897. They produce high-quality gourmet products within chocolate, coffee, and other delicacies.

Coffee, tea, and more are delivered by sales drivers from Randers and Roskilde to over 7,000 businesses, institutions, restaurants, and hotels across Denmark. Their chocolate is distributed through Frellsen’s wholesale division and 41 retail stores nationwide.

They have been a customer with us since 2014 and from the outset wanted a simple telephony solution that was easy to use.

High technical quality, operational stability, effective tools for the customer service department, combined with fast personal support, allow Frellsen to focus on running and growing their business, for the benefit of customers across Denmark.

The four key components

Unified Communication

Solution with centralized IP telephony and decentralized mobile telephony

Connect Client

Personal client for faster and more efficient call handling

Wallboard

A large display with telephony data used to create a shared overview of traffic and queues

All in One Place

One provider covering all network and telephony needs, with a single invoice

The key components help achieve Frellsen’s customer service goals

A telephony system with both IP and mobile telephony, enabling Frellsen’s employees to use the same features regardless of device.
Central staff use Connect Client to handle calls more efficiently and serve customers quickly. This also ensures optimal communication in managing transport operations.
Frellsen uses all available tools, including a large screen with telephony data in their customer service department. This ensures fast customer handling and optimal coordination of transport drivers.
Finally, Frellsen receives a single invoice from one provider, reducing administrative time and effort.

Vores referencer

Shall we contact you about a solution for your business?

Fill out and submit the form, and we will contact you as soon as possible.